Shipping Policy

At AVTO VEST AVTO PARTS LLC, we are committed to getting your truck parts to you quickly and safely. We offer reliable shipping services to customers across the United States. Please review our shipping policy to understand our processing times, delivery estimates, and shipping procedures. If you have any questions about shipping, feel free to contact us at +1 (773) 392-2551 or order@racodparts.com.

Processing Time

Once we receive your order, we begin processing it immediately. Processing time refers to the time it takes to prepare your order for shipment, including picking, packing, and quality inspection.

Standard Processing

• New parts: Orders for new, in-stock parts are typically processed within 1–3 business days
• Multiple items: Orders containing multiple items may require additional time to ensure all parts are available and properly packaged

Used Parts Processing

• Inspection required: Used parts require thorough inspection to ensure quality and functionality
• Additional time: Used parts may require an additional 1–2 business days for inspection and preparation (total: 2–5 business days)
• Quality assurance: We carefully inspect all used parts to ensure they meet our quality standards before shipment

What "Business Days" Means

Business days are Monday through Friday, excluding federal holidays and weekends. Orders placed after 2:00 PM CST on a business day will be processed starting the next business day.

Order Delays

In rare cases, processing may be delayed due to:

• Inventory verification or stock shortages
• Payment processing issues
• High order volume during peak periods
• Extreme weather or unforeseen circumstances

If your order is delayed beyond the standard processing time, we will contact you via email or phone to provide an update and estimated ship date.

Shipping Carriers

We partner with trusted shipping carriers to ensure your parts arrive safely and on time. The carrier used for your shipment will depend on factors such as package size, weight, destination, and shipping speed.

Our Shipping Partners

• USPS (United States Postal Service): Standard and Priority Mail for smaller, lighter packages
• UPS (United Parcel Service): Ground, 3-Day Select, 2nd Day Air, and Next Day Air for faster delivery
• FedEx: Ground, Express Saver, 2-Day, and Overnight options for urgent shipments
• Other carriers: We may use regional or specialized carriers for oversized items or specific delivery needs

We select the most reliable and cost-effective shipping method based on your location and the size/weight of your order. If you have a carrier preference, please contact us when placing your order, and we will do our best to accommodate your request (additional charges may apply).

Delivery Times

Delivery time refers to the estimated time it takes for your package to arrive after it has been shipped. Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Continental United States (Lower 48 States)

• Standard Ground Shipping: 3–7 business days after processing
• Expedited Shipping (if available): 2–3 business days after processing
• Express Shipping (if available): 1–2 business days after processing

Total estimated delivery time (processing + shipping): 4–10 business days from order placement for standard ground shipping to the continental U.S.

Alaska & Hawaii

• Delivery time: 7–14 business days after processing
• Carrier: USPS Priority Mail or UPS/FedEx (depending on package size and weight)
• Additional costs: Shipping to Alaska and Hawaii may incur higher shipping fees due to distance and logistics

Total estimated delivery time (processing + shipping): 8–19 business days from order placement for shipments to Alaska and Hawaii.

International Shipping

If you are located outside the United States and need truck parts, please contact us at order@racodparts.com to discuss potential options or alternatives.

Delivery Estimates Are Not Guaranteed

Please note that delivery times are estimates provided by shipping carriers and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including:

• Weather conditions (storms, snow, hurricanes, etc.)
• Carrier delays or service disruptions
• Remote or rural delivery locations
• Customs inspections (for Alaska/Hawaii shipments)
• High shipping volume during holidays or peak seasons

We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on several factors, including package weight, dimensions, destination, and selected shipping method.

How Shipping Costs Are Calculated

• Weight: Heavier items (e.g., hoods, bumpers, grilles) cost more to ship
• Dimensions: Large or bulky items may incur dimensional weight charges
• Destination: Shipping to remote areas, Alaska, or Hawaii may cost more
• Shipping speed: Expedited or express shipping options cost more than standard ground shipping

Important: You will see the exact shipping cost before completing your purchase. There are no hidden fees or surprise charges.

Free Shipping Promotions

From time to time, we may offer free or discounted shipping on select orders. Free shipping promotions (if applicable) will be clearly indicated on our website and applied automatically at checkout if your order qualifies.

Free shipping offers typically include:

• Minimum order value requirements (e.g., orders over $500)
• Specific product categories or promotions
• Geographic restrictions (e.g., free shipping to lower 48 states only)

Please review the terms of any free shipping promotion to ensure your order qualifies.

Oversized or Heavy Items

Large or heavy items such as truck hoods, bumpers, and grilles may require freight shipping. Freight shipping costs will be provided upon request. Contact us for a shipping quote if you are ordering oversized items.

Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. This tracking number allows you to monitor your shipment's progress and estimated delivery date.

Tracking Information

• Email notification: You will receive a shipping confirmation email with your tracking number and a link to the carrier's tracking page
• Carrier tracking: Click the tracking link to view real-time updates on your package's location and status
• Delivery updates: Most carriers provide estimated delivery dates and notifications when your package is out for delivery

How to Track Your Order

1. Check your email for the shipping confirmation message (check your spam/junk folder if you don't see it)
2. Click the tracking link provided in the email, or visit the carrier's website (USPS.com, UPS.com, FedEx.com)
3. Enter your tracking number to view the latest updates

If you have not received a tracking number within 3 business days of placing your order, please contact us at order@racodparts.com for assistance.

Lost or Damaged Packages

While we take great care in packaging your order, damage or loss may occasionally occur during transit. We are here to help resolve any issues with your shipment.

Damaged Packages

If your package arrives damaged, please take the following steps:

1. Inspect upon delivery: Check the package for visible damage before accepting it from the carrier
2. Document the damage: Take photos of the damaged packaging and any damaged items inside
3. Notify us immediately: Contact us within 48 hours of delivery at order@racodparts.com or +1 (773) 392-2551
4. Provide details: Include your order number, tracking number, and photos of the damage

Lost Packages

If your package has not arrived by the estimated delivery date and tracking shows no movement for several days, it may be lost in transit. Please contact us, and we will:

• Investigate the shipment status with the carrier
• File a lost package claim on your behalf
• Work with you to resolve the issue (replacement or refund)

Carrier Claims Process

We will assist you with filing carrier claims for lost or damaged packages. However, please note:

• Carrier claims can take 5–10 business days (or longer) to process
• We cannot guarantee a replacement or refund until the carrier claim is approved
• In some cases, we may offer a replacement or refund before the claim is resolved, at our discretion

We appreciate your patience and cooperation during the claims process.

Address Accuracy

It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. Please double-check your shipping address before completing your order.

Address Verification

Make sure your shipping address includes:

• Full recipient name
• Complete street address (including apartment, suite, or unit number if applicable)
• City, state, and ZIP code
• Phone number (for carrier contact purposes)

Incorrect or Incomplete Addresses

If a package is delivered to the address you provided (even if it is incorrect), we cannot be held responsible. In such cases:

• We will not issue a refund or replacement for packages delivered to the address you provided
• You may need to contact the carrier to attempt package retrieval or redirection (additional fees may apply)
• You will be responsible for any additional shipping costs if a replacement order is needed

Address Changes

If you need to change your shipping address after placing an order, contact us immediately. We will do our best to update the address if the order has not yet been processed or shipped. However, once a package is in transit, address changes may not be possible.

P.O. Boxes & Military Addresses

P.O. Boxes

We can ship to P.O. Boxes via USPS for smaller items. However, large or heavy parts (e.g., hoods, bumpers) cannot be shipped to P.O. Boxes and require a physical street address.

APO/FPO/DPO Addresses (Military)

We support our military personnel! We ship to APO (Air/Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses via USPS. Delivery times to military addresses may be longer than standard domestic shipments.

Signature Requirements

For high-value orders or at the carrier's discretion, a signature may be required upon delivery. If no one is available to sign, the carrier may:

• Leave a delivery notice and attempt redelivery
• Hold the package at a local carrier facility for pickup
• Return the package to us (additional shipping fees may apply for reshipment)

Please check your tracking information for delivery instructions and carrier notifications.

Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

• Before processing: We can cancel or modify your order at no charge
• After processing: Once your order is processed or shipped, cancellation or changes may not be possible
• After shipment: You may need to follow our Return Policy to return the item after delivery

Holidays & Peak Seasons

During holidays and peak shipping seasons (e.g., Thanksgiving, Christmas, Black Friday), processing and delivery times may be longer due to high order volume and carrier delays. We recommend placing orders early to ensure timely delivery.

We will do our best to notify customers of any anticipated delays during these periods.

Questions About Shipping?

If you have any questions about our shipping policy, delivery times, or tracking your order, our team is here to help. Please don't hesitate to reach out:

• Before ordering: Contact us to verify shipping options and costs for your location
• After ordering: We'll provide tracking information and updates on your shipment
• Delivery issues: We'll work with you and the carrier to resolve any problems