Return Policy

At AVTO VEST AVTO PARTS LLC, we stand behind the quality of our new and used truck parts. We want you to be completely satisfied with your purchase. Please review our return policy carefully before placing an order. If you have any questions or concerns about a product, please contact us at +1 (773) 392-2551 or order@racodparts.com before making your purchase.

Return Eligibility

We accept returns on eligible items within a specified timeframe, provided they meet our return conditions. Please review the following eligibility criteria before initiating a return:

Timeframe

• Returns are accepted within 30 days of delivery (based on the delivery date confirmed by the shipping carrier)
• Returns requested after 30 days from delivery will not be accepted unless the item is defective and covered by a manufacturer warranty

Condition Requirements

To be eligible for a return, items must meet the following conditions:

• Unused and uninstalled: The item must not have been used, installed, or modified in any way
• Original packaging: The item must be in its original packaging, including all accessories, manuals, hardware, and documentation
• Resalable condition: The item must be in new, resalable condition without any damage, scratches, or wear
• All components included: All parts, accessories, and materials that came with the product must be returned

Non-Returnable Items

• Used or installed parts: Any item that has been installed, mounted, or used on a vehicle
• Custom-ordered or special-order parts: Items that were specifically ordered or customized for your vehicle
• Electrical components: Once installed or connected, electrical parts (e.g., headlights, sensors) cannot be returned unless defective
• Items with removed or damaged packaging: Parts with torn, damaged, or missing original packaging (unless defective)
• Clearance or final sale items: Products marked as "final sale" or "clearance" at the time of purchase
• Used parts sold "as-is": Pre-owned parts purchased in "as-is" condition (unless explicitly covered by a return guarantee)

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect part, we will make it right. We stand behind the quality of our products and will work with you to resolve any issues.

Reporting Defects or Errors

You must contact us within 7 days of delivery if you believe you received:

• A defective or damaged part
• An incorrect item (wrong part number, model, or type)
• A part missing components or accessories
• A part that does not match the description or specifications

How to report an issue:

• Email us at order@racodparts.com with your order number and a detailed description of the issue
• Include photos of the defect, damage, or incorrect item (if applicable)
• Provide your contact information and preferred resolution (replacement or refund)

Our Response

Once we verify the issue, we will:

• Arrange return shipping at no cost to you (we will provide a prepaid shipping label)
• Issue a full refund (including original shipping costs) or send a replacement part, based on your preference
• Process your refund or ship the replacement as soon as we receive and inspect the returned item

Return Process

To ensure a smooth and efficient return process, please follow these steps carefully:

Step 1: Contact Us

Before returning any item, you must contact us to receive authorization. Email us at order@racodparts.com with the following information:

• Your order number (found in your order confirmation email)
• The item(s) you wish to return (include product name and part number)
• Reason for the return (e.g., wrong part, defective, no longer needed)
• Photos of the item and packaging (if applicable)

You can also call us at +1 (773) 392-2551 during business hours (Monday–Friday, 9:00 AM – 6:00 PM CST) to initiate a return.

Step 2: Receive RMA Number

Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number. This number is required to process your return. Do not ship items back without an RMA number, as we may not be able to process your return.

Step 3: Prepare the Return Package

Package the item securely to prevent damage during shipping:

• Use the original packaging if possible, or a sturdy box with adequate padding
• Include all accessories, manuals, hardware, and components that came with the product
• Clearly mark the RMA number on the outside of the package (on the shipping label or box)
• Remove or cover any old shipping labels

Step 4: Ship the Item

Ship the item to the address provided in your RMA authorization email. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Return shipping address:

Step 5: Return Confirmation

Once we receive your return, we will inspect the item and notify you via email. Refunds or replacements will be processed according to the timelines outlined below.

Refunds

Refunds are issued after we receive and inspect the returned item to ensure it meets our return eligibility criteria.

Refund Processing Time

• Inspection: Returns are inspected within 2–3 business days of receipt
• Refund issuance: Refunds are processed within 5–7 business days after the return is approved
• Bank/credit card processing: It may take an additional 3–10 business days for the refund to appear in your account, depending on your bank or credit card company

Refund Amount

Your refund will include:

• Product cost: The full price of the returned item(s)
• Applicable taxes: Any sales tax paid on the returned item(s)

Non-Refundable Costs

• Original shipping costs: The cost to ship the item to you is non-refundable (unless the return is due to our error or a defective product)
• Return shipping costs: You are responsible for the cost of shipping the item back to us (unless the return is due to our error or a defective product)
• Restocking fees: A 15% restocking fee may be deducted from your refund (see Restocking Fee section below)

Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds will be credited to the card used at checkout
• PayPal refunds will be credited to your PayPal account
• Other payment methods will be refunded accordingly

If you paid via multiple methods (e.g., gift card and credit card), the refund will be split proportionally across those payment methods.

Restocking Fee

To cover the costs of processing, inspecting, and restocking returned items, a 15% restocking fee may apply to certain returns.

When the Restocking Fee Applies

A 15% restocking fee will be deducted from your refund if:

• The item is being returned for reasons other than defect or our error (e.g., changed your mind, ordered wrong part, no longer needed)
• The item is in new, unused condition and eligible for return
• The return is within the 30-day return window

When the Restocking Fee Does NOT Apply

No restocking fee will be charged if:

• The item is defective, damaged, or not as described
• We shipped the wrong item to you
• The return is due to our error (e.g., incorrect part sent, missing components)

Example Calculation

If you return a part that cost $200 (non-defective return):

• Product price: $200.00
• Restocking fee (15%): -$30.00
• Refund amount: $170.00

Exchanges

At this time, we do not offer direct exchanges. If you need a different part or product, please follow our return process to return the original item and place a new order for the item you need.

If you received a defective or incorrect item and need a replacement, contact us, and we will send the correct item as soon as possible.

Damaged or Lost Returns

We are not responsible for items lost or damaged during return shipment. We strongly recommend:

• Using a trackable shipping method (e.g., UPS, FedEx, USPS with tracking)
• Purchasing shipping insurance for high-value items
• Retaining proof of shipment (tracking number and receipt)

If your return is lost in transit, you may need to file a claim with the shipping carrier. We cannot issue refunds for returns that do not arrive at our facility.

Warranty Claims

Some products may come with a manufacturer warranty. If your item is covered by a warranty and develops a defect after the 30-day return period, you may be eligible for warranty service or replacement.

Please contact us at order@racodparts.com with your order number and details about the issue, and we will assist you with the warranty claim process.

Refusal of Returns

We reserve the right to refuse returns that do not meet our eligibility criteria, including but not limited to:

• Returns without an RMA number
• Items returned after the 30-day return window
• Used, installed, or modified parts
• Items not in original packaging or missing components
• Items that show signs of wear, damage, or improper storage
• Non-returnable items (as outlined in this policy)

If a return is refused, we will contact you to arrange for the item to be shipped back to you at your expense, or you may choose to forfeit the item.

Questions & Support

If you have any questions about our return policy or need assistance with a return, our team is here to help. Please don't hesitate to reach out:

• Before purchasing: Contact us to verify fitment, compatibility, or return eligibility
• During the return process: We'll guide you through each step and answer any questions
• After your return: We'll keep you updated on the status of your refund or replacement

We're committed to providing excellent customer service and ensuring your satisfaction with every purchase.